How to Effectively Leverage User-Generated Content (UGC) for B2B

The social media landscape is no longer just a playground for consumer marketers. It's evolving into a new arena where B2B marketers compete for the attention and approval of business buyers.

The game is changing, and now B2B brands from all walks of life are sitting up, taking notice, and pivoting toward embracing the wild, untamed world of corporate user-generated content.

Historically, B2B brands have been like cautious gardeners, preferring to nurture their marketing efforts in a carefully curated brand garden. However, 84% of C-suite execs and VPs admitted social content sways their buying decisions, a sign that the B2B landscape is fertile soil for change.

Let’s look at how UGC is becoming the answer to B2B brands aiming to add a human touch to their marketing narratives. 

Social media

Whether it’s a LinkedIn contact sharing a personal experience or a growth-hacker on Twitter, social media thrives on authentic and lived experiences. It’s a realm where word of mouth is amplified and valued for its trustworthiness.

Customer reviews

Nowadays, most customers go to detailed comparison sites like G2 and Capterra for reviews. Alternatively, real customers grow their platforms to share the tools and services that make their lives easier. 

Tutorial videos

From YouTube walkthroughs to TikTok tutorials, video has become the easiest way to learn and master products and services. The self-serve ethos thrives on platforms like YouTube, where creators offer step-by-step guides that often surpass official documentation in clarity and utility.

Bloggers

Whether it’s through a deep-dive analysis or addressing niche problems, blog posts and newsletters provide new ideas for niche communities in a relatable manner that rigid corporate comms guides just can’t replicate. 

Community discussion

LinkedIn Groups and other forums buzz with professionals sharing advice, posing questions, and discussing the latest tools, creating a vibrant knowledge exchange community.

Educational events

Webinars and workshops, often hosted by organizations and featuring guest speakers, have become a staple for those seeking to broaden their knowledge and network with like-minded colleagues.

This content, diverse and broad-reaching as it is, naturally finds its way onto the digital stage without any direct brand intervention. However, when brands proactively engage with the communities forming around their products, they create a virtuous cycle in the marketing funnel. By engaging customers, they become loyal advocates, leading to increased brand awareness at the top of the funnel.

Capitalizing on User-Generated Content

Deciding to engage with user-generated content (UGC) has many benefits for B2B brands aiming to enhance market presence and build a deeper connection with their audience. Here are the core advantages of integrating UGC into your social-first strategy. 

1. Cultivating trust through authenticity

UGC demonstrates a brand's authenticity, approachability, and authority. Trust is achieved indirectly by leveraging the credibility and audience of thought leaders, thereby endorsing the brand through genuine user experiences.

2. Unleashing creativity for greater engagement

Freed from traditional marketing's tone and style constraints, UGC opens the door to creativity and diversity in content creation. This freedom to create enriches the brand's content pool and significantly boosts engagement, as user content often resonates more than conventional branded posts.

3. Amplifying brand voice in the social narrative

UGC allows brands to weave their voice into the ongoing cultural conversation, creating a win-win relationship with community influencers. This collaboration allows brands to integrate into the social sphere and guide the conversation seamlessly.

4. Reimagining customer stories

Leveraging user content empowers brands to adopt a more engaging and playful narrative approach, making the customer journey more relatable and immersive. Through real stories and experiences users share, potential customers can see the brand through relatable, real-life contexts, enhancing the overall brand experience.

The strategic use of UGC paves the way for a stronger, more authentic connection with its audience. By embracing the creative potential of user-generated content, let’s look at some examples of brands enhancing their appeal and engagement.